Ford recently announced a new way that the company is putting customers first: through the new Ford Certified Glass Network (FCGN). To help ensure that new window and glass-component replacements have the right fit, function, safety, and structural durability during repair, Ford is starting the FCGN as an industry-leading, comprehensive OEM network.
A vehicle’s factory-installed windshields and glass are designed and tested to work as part of a system, offering structural support in an accident and offering clear, unimpeded vision for Advanced Driver Assistance Systems (ADAS) like Lane-Keeping, Pre-Collision Assist with Automatic Braking, Evasive Steering Assist and Auto High-Beam Headlamps.
“The Ford Certified Glass Network supports glass replacement companies who seek to be differentiated in the market by achieving our certification requirements. It is an exciting opportunity for us to work closely with the auto glass repair and replacement industry,” said Jennifer Boyer, Director of Strategy and Business, Ford Customer Service Division.
The FCGN requires that installers have obtained the necessary glass calibration certifications to accomplish the installation work properly. It is also necessary that installers communicate with customers during the glass installation process, complete a follow-up customer satisfaction survey, and give customers a limited lifetime warranty covering defects in materials and poor workmanship for the duration the customer owns the vehicle. At the same time, installers get a plethora of benefits like access to technical repair procedures, calibration coaching, and FoMoCo’s technical hotline support.
“We are excited that the Ford Certified Glass Network will provide a premium solution for the most safety-conscious Ford and Lincoln owners,” said Curt Wormington, Carlex Aftermarket Replacement Glass (ARG) Vice President.
“By utilizing Ford genuine OEM glass, industry accepted Auto Glass Replacement Repair Standards (AGRRS), and the utilization of Ford ADAS calibration procedures and tools, this network will provide a great option for proper installation of genuine Ford OEM glass.”